How does feedback play a part in providing a better customer experience? Why is this question itself important?

It isn't that...

Customer churn, also known as customer attrition, occurs when a business loses a customer.

In a product-based business, say...

The customer is always right. You've heard it a million times. But, is the customer always right for you?

Attracting a new user is exciting. You've spent countless hours developing a website or an app, and now it's finally gaining...