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About Us

A team of data-driven marketers obsessed with generating revenue for our clients.

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At Campaign Creators we live by three principles: Autonomy, Mastery, Purpose.

Client Services Manager

The Client Services Manager manages the Agency Services Department and includes ownership over the success of employees that deliver services to our Clients (Account Executives & Project Managers). They play a critical function in leading the client services team and helping them to delight our clients. This role will focus on delivering structure, processes, and leadership to the entire department and is responsible for reporting on the success of the department.

Position overview

The Client Services Manager manages the Agency Services Department and includes ownership over the success of employees that deliver services to our Clients. They play a critical function in leading the client services team and helping them to delight our clients. This role will focus on delivering structure, processes, and leadership to the entire department and is responsible for reporting on the success of the department.

Duties and responsibilities

Develop & document processes and playbooks related to delivering services, employee development, departmental operations, tools, and internal communication
Optimize current departmental processes
Audit employees to ensure a consistent standard of servicing clients
Lead meetings intended to educate, report, and align client servicing members
Stay up to date on our entire portfolio of clients.
Serve as an escalation point for client issues
Define and maintain onboarding and offboarding procedures for new clients and new client servicing team members
Deliver product and service updates to department team members and provide roll out instructions
Support client service team members when they need help with communications, reporting, use of tools, and education resources
Train department team members on operational procedures
Source educational opportunities to advance technical and strategic skills of the team
Collect customer success stories to deliver to the sales & marketing teams
Guide department on tactics to grow client accounts
Establish and maintain department budget
Develop reports on employee productivity
Conduct department employee reviews and recommend promotions and disciplinary actions to executive management
Interviews and hires to fill department gaps
Monitors supervisor employees and mentorship pairs and delivers guidance on improving that relationship
Assigns new clients to the best client servicing team members to ensure company and client success.
Advise executive management on ways to improve employee time utilization
Completion of non-strategic tasks assigned by executive management
Investment in personal continued education with the support of the company

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Experience and qualification requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily under direct supervision. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Highly proficient in project management tactics
Advanced understanding of marketing and sales processes
Experienced in delivering professional marketing services in an agency
Proven experience in operational management
Exemplary customer service background
Ability to effectively communicate with employees and clients in a professional manner
Comfortable troubleshooting technology
Able to create professional reports and analyze data.
Experienced in managing budgets
Capable of developing formal presentations to executive management.
Extremely Organized
High Attention to detail
Invested in defining and improving process